Privacy Policy

1. Information We Collect

We collect the following categories of information:

• Information you provide. When you book a trip or contact us, you may provide your name, email address, phone number, trip date, and number of passengers.
• Payment information. Payments are processed entirely by our payment provider, Square. Your full card details are entered on Square's secure checkout and are never collected, seen, or stored by us. We retain only a record that a booking was paid.
• Automatically collected information. Like most websites, we (and our service providers) may automatically collect technical data such as your IP address, browser type, device information, pages viewed, and the date and time of your visit, through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Process and confirm your bookings and payments;
• Send you booking confirmations and trip-related updates by email and text message;
• Respond to your questions and provide customer support;
• Operate, maintain, secure, and improve our website and services; and
• Comply with our legal obligations and enforce our Terms of Service.

We do not sell your personal information, and we do not use it for cross-context behavioral advertising.

3. Cookies and Similar Technologies

Cookies are small files stored on your device. We use strictly-necessary cookies that are required for the website to function and for bookings to be processed securely. With your consent, we may also use optional cookies to understand how the site is used so we can improve it. When you first visit, our cookie banner lets you accept or decline optional cookies, and your choice is remembered for future visits. You can revisit and change that choice at any time using the “Cookie Preferences” link in our footer. You can also clear or block cookies through your browser settings, though some features may not work properly if you do.

4. How We Share Your Information

We share personal information only as needed to operate our service, and only with trusted providers who are bound to protect it:

• Square — to securely process your payment;
• Email and text-message providers — to deliver your booking confirmations and trip updates;
• Hosting and infrastructure providers — to operate the website.

We may also disclose information when required by law, to comply with legal process, to protect our rights or the safety of others, or in connection with a business transfer. We do not sell or rent your personal information to third parties.

5. Data Retention

We keep booking and contact records for as long as needed to provide our services, maintain business records, and meet legal, accounting, or tax requirements. When information is no longer needed, we take reasonable steps to delete or anonymize it.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. Payment data is handled directly by Square under its own security standards. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on where you live, you may have the right to request access to the personal information we hold about you, to correct or delete it, to opt out of certain uses, and to not be discriminated against for exercising these rights. Residents of California (under the CCPA/CPRA) and individuals in jurisdictions covered by the GDPR have these rights, among others. To make a request, contact us using the details below; we will verify and respond to your request as required by applicable law.

8. Children's Privacy

Our service is intended for adults. Riders must be 21 years of age or older, and our website is not directed to children. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us information, please contact us so we can remove it.

9. Third-Party Links

Our website may link to third-party sites and services, such as Square's checkout pages. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Significant changes may be communicated through the website. Your continued use of our services after an update means you accept the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

Florida Dedicated Elite Transportation Services LLC
Email: fldeliteservices.info@gmail.com
Phone: 904-520-2619